Shop Policies

If you have any issues or questions with your order, please contact me from the contact page or directly via email: contact@alki.studio

Wearable Art

Soldered jewelry and pieces labeled as "wearable art" must be treated with care and may incorporate sharp edges or points in their design. Though I take care to make these pieces reasonably comfortable, it is fully your responsibility to wear and handle these pieces responsibly. Not suitable for children.

Read more about wearing and caring for soldered jewelry here.

Soft solder jewelry repair policy

Shipping Information

Orders will be shipped within 1-2 weeks, depending on current order volume and whether made-to-order items are included in your purchase. I ship via USPS. All customers are emailed tracking numbers upon shipment.

Exchanges

If your order arrives damaged, please contact me to initiate an exchange.

Handmade pieces marked as "made to order" will have natural variations from the product image; I do not offer exchanges for complaints of variance. Please contact me via the above messages or DM me on Instagram to see my current stock and select a specific piece.

Lost + Damaged Packages

Orders to the US are automatically insured up to $200 by Shopify's shipping insurance program, Shipsurance. Insurance claims for lost packages are dependent on their decision. Read the full Shipsurance terms here.

Shipsurance does not cover stained glass— I insure stained glass works to their full value with USPS, included in the product price.

Stolen Packages

I do not offer refunds for stolen packages. Please use USPS General Delivery or your local equivalent to avoid package theft.

Returns + Refunds

I do not offer returns or refunds. Please review the above information to resolve your order.